FAQ
General
Can I buy the image file and print it myself?
No, I only offer finished products except for large-scale commercial projects. If that's you, give me a shout!
Did you photograph these?
Yes, everything in my shop is my own original photography. There's no mass-market stock photographs to be found.
What size is shown in your sample rooms?
I'm asked this question a lot! Most room displays are digital renderings, so it's all relative.
I always recommend choosing a size that's perfect for your space. If you need help figuring that out, just ask!
Can I get a different print in my discounted set?
Always! You can either message me ahead of time or mention it in the notes section during checkout.
Do you have different color mats?
For simplicity, I only stock soft white mats. I do have some black 8x10" mats if you prefer those for your 5x7" prints.
Can you change the color?
All of my images are available in color, black and white, or vintage sepia tone. I cannot change specific colors in images.
Framing Help
Do you offer framing?
I'm sorry, no, as it's very difficult (and expensive) to ship framed prints safely. All prints are offered in standard sizes so they're easy to frame locally.
Smaller sizes pop into ready-made frames, while larger prints may require custom framing. If you don't have a framer, check out Michael's or Hobby Lobby for a nice variety. For online options, check out American Frame or Amazon.
Note that canvas wraps do not require framing!
Where can I buy the frame shown in your samples?
The frame used in most of my display samples is an antique that isn't available for purchase.
You can find some very similar styles at Michael's, Hobby Lobby, Pottery Barn or Target. Frame USA has a wonderful selection of barnwood frames online here.
What size frames do I need for my matted prints?
When selecting your matted print size, the 'matted to' size is what you need.
For example, if you purchase 8x10 prints matted to 11x14, these will fit in any standard 11x14" frames.
Shipping
How much is shipping?
Domestic (US) shipping is free.
Shipping to Canada is $25 and if the actual calculated amount is less, I will refund the difference. Please note that I only ship prints up to size 11x14" to Canada.
When will my order ship?
Prints and matted prints ship in 1-2 business days. Canvas wraps ship in 3-4.
I ship using USPS, UPS or FedEx, and will send you tracking information as soon as your order is on the way. Actual transit time will depend on the carrier.
Do you ship internationally?
Due to Covid-19 related delays, I am currently only shipping to Canada via custom order. I apologize for any inconvenence.
Returns & Replacements
My order was damaged, can you replace it?
Absolutely! I'm a bit overzealous in my packaging, but there is the rare occasion when damage happens. If so, please send me a photo (including the box if possible!) and I will gladly get a replacement right out to you.
Do you accept returns?
Prints, yes. Canvas, no. Note that all products are custom made to your specifications and not kept in stock.
If you are not sure of a size or color, please ask and I'm very happy to help you make sure you receive exactly what you need for your space.
